Privacy Policy

Last Updated: 28/4/2026

1. Introduction

Copper State Plumbing Co. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.copperstateplumbingaz.com (the "Site"), submit a form, or communicate with us via phone, email, or text message.

By using the Site or our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as information collected automatically when you interact with the Site.

Information You Provide Directly

When you submit a form, request a quote, book a service, or otherwise contact us, we may collect:

Full name

Phone number (mobile and/or landline)

Email address

Physical/service address

Description of the service needed or issue you are experiencing

Photos or images you upload (e.g., of the problem area)

Any other information you choose to provide in message fields or during communication with us

Information Collected Automatically

When you visit the Site, we may automatically collect:

IP address

Browser type and version

Device type and operating system

Pages visited, time spent on pages, and referring URLs

Date and time of your visit

General geographic location (based on IP address)

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve site functionality, analyze traffic, and support marketing efforts. You can control cookies through your browser settings, though disabling them may affect Site functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide requested quotes or estimates

To schedule, confirm, and deliver services

To send appointment reminders, technician arrival updates, and service-related notifications

To process payments and invoicing

To send review requests following completed work

To send promotional offers, marketing messages, and updates (where you have consented)

To improve the Site, our services, and customer experience

To comply with legal obligations, resolve disputes, and enforce our agreements

To prevent fraud and protect the security of our Site and customers

4. SMS and Email Communications

By submitting your phone number or email through the Site or by providing it to us verbally, you consent to receive communications from us related to your inquiry and our services. This includes appointment confirmations, service updates, follow-ups, review requests, and — where applicable — promotional messages.

SMS messaging terms:

Message frequency varies based on your interaction with us

Standard message and data rates may apply

You may opt out of SMS messages at any time by replying STOP

You may reply HELP for assistance

Opting out of marketing messages will not prevent transactional messages related to active service requests

Mobile information and SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of email marketing at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly using the details in Section 12.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who perform functions on our behalf, such as:

Website hosting and infrastructure

Email and SMS delivery

Payment processing

Customer relationship management (CRM) and appointment scheduling

Analytics and marketing platforms

Review management services

These providers are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. You will be notified of any such change via the Site or email.

With Your Consent

We may share your information with other parties if you give us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us immediately of any unauthorized use.

8. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

Access — Request a copy of the personal information we hold about you

Correction — Request that inaccurate or incomplete information be corrected

Deletion — Request that we delete your personal information, subject to certain legal exceptions

Opt-Out — Opt out of marketing communications at any time

Non-Discrimination — Not be discriminated against for exercising your privacy rights

To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before fulfilling certain requests.

California Residents: Under the California Consumer Privacy Act (CCPA/CPRA), California residents have additional rights, including the right to know what personal information is collected, sold, or disclosed, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information.

9. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Site with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: Copper State Plumbing Co.

Address: 4821 E Indian School Rd, Phoenix, AZ, 85018

Phone: +16025550184

Email: [email protected] Website: https://www.copperstateplumbingaz.com